Shipping Policy

At LUMI, we are committed to providing a smooth and efficient delivery experience. Below are the details of our shipping options:

  • Standard Delivery: A flat delivery fee of Rs. 220 is applicable to all orders. Standard deliveries typically take 3-5 business days once the order is dispatched, depending on your location.
  • Express Delivery: For urgent deliveries, we offer express delivery at a charge of Rs. 500. Express deliveries are prioritized, and your order will be delivered within 1-2 business days after dispatch, depending on availability.
  • Processing Time: Orders are processed within 2-3 business days. During busy seasons or promotions, processing times may extend slightly.
  • Order Tracking: Once your order has been dispatched, you will receive a confirmation email or SMS with a tracking number, allowing you to track the status of your order.
  • Shipping Areas: We currently ship within Pakistan. If you are located outside Pakistan and would like to place an order, please contact us at wearlumi9@gmail.com to discuss shipping options.
  • Undelivered Packages: If we are unable to deliver your package (incorrect address, no one available to receive the package, etc.), we will attempt to contact you. If the issue is not resolved, the order may be returned to us, and you may be required to pay additional shipping fees for redelivery.

For any inquiries regarding shipping or tracking your order, feel free to reach us at wearlumi9@gmail.com.

Return & Exchange Policy

At LUMI, we are committed to ensuring the quality of our products and your satisfaction. However, we understand that there may be instances where you need to return or exchange an item. Please read the following return and exchange policy carefully:

Eligibility for Returns/Exchanges:
  • We only accept returns or exchanges if there is an issue with the product, such as receiving a defective, damaged, or incorrect item. If your item falls under one of these categories, please contact us within 7 days of receiving your order.
  • To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging with all tags attached.
  • Non-Returnable Items: We do not accept returns or exchanges on items purchased during a sale or promotion, or on customized products.

       How to Initiate a Return or Exchange:

      • Contact us at wearlumi9@gmail.com within 7 days of receiving your order.
      • Provide your order number and a clear description of the issue, including photos if applicable.
      • Once your return or exchange request is approved, we will provide instructions on how to return the item. Please ensure the item is securely packaged for return.

      Refund or Exchange:

       

       

      • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund or exchange.
      • If approved, we will either send you a replacement item or issue store credit for the amount paid.
      Shipping Costs for Returns:
      • The customer will be responsible for paying the shipping costs for returning the item, unless the error was made by us (for example, incorrect or defective item sent). Shipping costs are non-refundable.

          Privacy Policy

          At LUMI, we respect your privacy and are committed to safeguarding the personal information you share with us. Below is an overview of how we collect, use, and protect your personal information when you interact with our website and services:

          Collection of Personal Information:

           

          • When you purchase something from our store, we collect personal information such as your name, shipping address, billing address, phone number, and email address.
          • We also collect payment details when you make a purchase, although these details are encrypted and handled securely by our third-party payment processors.

          How We Use Your Information:

           

          • We use the personal information we collect to process your order, ship your products, and provide you with updates regarding your order.
          • With your permission, we may also send you promotional emails about our store, new products, or special offers.

          Sharing of Information:

           

          • We do not sell, trade, or share your personal information with third-party companies for marketing purposes.
          • However, we may share your information with trusted third parties such as shipping companies and payment processors to complete transactions.
          • We may also disclose your information if required by law or if you violate our Terms of Service.

          Your Consent:

          • By using our website, you consent to the collection and use of your personal information as described in this privacy policy.

          Changes to This Policy:

          • We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page, and your continued use of the site constitutes your agreement to the updated policy.

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